Counselling Information

What happens when you contact Lavender Counselling?

Generally, all of our phone calls go directly to voice mail as we are often in session. Please leave us a message or send us an email at Carolynn will call (email) you back, generally within 24 hours, and set up an initial complimentary mini session for you, or your child, with one of our counsellors.

During your initial complimentary session, you will meet with your counsellor who will guide you through our Informed Consent paperwork, which describes your rights as a client and our legal and ethical responsibilities as counsellors, and our Intake paperwork, which primarily confirms your contact information. At any time during this process, you are welcome to ask questions you may have. Following the paperwork, you will have a brief opportunity to begin discussing what has brought you to counselling and what your hopes and goals are throughout the counselling process. This will form the basis for your initial complimentary mini counselling session. Should you wish to continue with your counsellor, together you will set an appointment time for your next session together.

What is counselling?

People often come to counselling because they want something in their lives to be different. You may want to address a specific problem, make a decision, or gain a better understanding of your live or yourself. The counsellor’s role is to work together with you to understand your world by listening carefully and non-judgmentally. Counsellors look for patterns in your feelings, thoughts, and behaviours, ask questions to stimulate thinking, and co-facilitate the formulating of strategies to enhance your life.

Counselling involves the development of a relationship between a you and a trained professional that focuses on the your concerns and difficulties. It is a process in which you have the opportunity to improve your understanding of yourself, including your patterns of thoughts, behaviours, feelings, and the way in which these may be problematic in your live. Counselling also provides you with opportunities to examine how to tap into existing resources or develop new ones to enhance your life and your relationships. Counselling is a collaborative effort involving you and your counsellor working together to identify goals and areas of opportunity. As a counsellor at Lavender Counselling, we provide an environment where you feel accepted and supported, and subsequently comfortable to try new ways of interacting, with the hope of enjoying your world more fully.

When is counselling useful?

Counselling is useful whenever you feel that you could benefit from outside support in some way. When counselling is effective, clients report that they experience greater feelings of well-being and confidence, increased self-understanding, and relief from previously troubling symptoms and patters in their personal lives and relationships. Counselling can be a very effective way of dealing with a variety of problems, some common areas for clients to seek counselling include:

1. Anxiety
2. Parenting support
3. Personal development
4. Stress
5. Depression
6. Relationship issues
7. Work related issues
8. Addiction issues
9. Grief/Loss

Counselling is not limited to times of difficulty or stress, it can also be a very valuable tool for personal growth and development. It can help you to feel better about yourself, to understand your own thoughts, feelings, and responses better, and to work towards greater self-fulfillment and mastery.

What are the goals of counselling?

The goals of the counselling session are driven by your needs. It is our practice at Lavender Counselling, to allow the you to lead and direct your counsellor to support areas that you would like support. In this way, counselling is intended to help you work through one or more issues that are holding you back in your life. Collaboratively, we support you to find a way of being that will allow you to live your life in a more fulfilling way. Your problem may be very specific, or it may involve a set of behaviours on your part that are causing you difficulties.

Counselling also aims to help you understand and accept yourself “as you are”. The main objective of counselling is to bring about an awareness of the impact of your behaviour in order to create a voluntary change in you that is more productive. The overall goal of counselling at Lavender Counselling is to help you have a life which you can enjoy and appreciate more fully. Counselling can help you become the sort of person you want to be. It can help you to more deeply enjoy your important relationships.

What can I expect at a session?

A session is 50 minutes in length. Your counsellor will start by asking what is bringing you into counselling and then she will listen carefully and non-judgmentally, clarify your experiences and situation until you both feel that your counsellor fully understands it. Then, she will look for patterns in your feelings, thoughts, and behaviours, ask questions when needed, and co-facilitate the formulating of strategies for solving problems. It will go at your pace, based on how much information and/or feelings you are comfortable to share.

It is important to understand that a counsellor will not proceed with anything unless you are comfortable to continue, you may stop the counselling session at any time. The one exception to this is the limits of confidentiality as defined below within the confidentiallity section.


Anything you talk about in a counselling session is kept in strict confidence unless you give written permission to share this information outside of the Lavender Counselling Office. There are a few exceptions:

1. If you tell your counsellor that you are going to harm yourself or someone else, your counsellor is required by law to do anything that he or she can to reasonably prevent this from happening.
2. Your counsellor is required by law to report any suspected or potential child abuse and/or neglect to the Ministry of Children and Family Development or to the Police.
3. If a vulnerable adult is abused or neglected a report may be filed with the appropriate governmental agency.
4. A subpoena by a court of law requiring disclosure from the counsellor and/or counselling records.
5. Your counsellor will also consult with a clinical supervisor, or clinical colleagues from time to time regarding your case; however, client names are never used and identifying information is changed to protect client identity.

* email cannot be guaranteed as completely confidential.

Your Responsibilities

Your main responsibilities in counselling are to attend your scheduled session, speak as openly and honestly as you can, and attempt to complete any “homework” your counsellor gives you. Most counselling will suggest you to try a new approach(es) to dealing with issues and the process is enhanced and personal goals are achieved more quickly if you are willing to experiment and try different things. Then come back to your next session ready to discuss how those new approach(es) may or may not have worked.

Ultimately our goal at Lavender Counselling is that you leave feeling like
you have grown, learned and benefited from the counselling
experience. Your last responsibility is to please let us
know as soon as possible if you cannot make
your scheduled appointment.

Counselling Schedule and Appointment
Counselling focus

You’re the Focus

Warm, Gentle, Non-Judgemental Client-Led Counselling

Lavender Counselling now offers an initial complimentary mini counselling session for each of our clients.

Lavender Counselling Facebook Lavender Counselling Pinterest
Counselling Schedule and Appointment